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Privacy Policy

Privacy Policy

Privacy Notice

Last updated: 30.07.2024

This Privacy Policy is developed by Jack La International Limitada, the company established under the laws of Costa Rica, with its registered address at Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad De Garabito, Bufete Sanchez Chavarria and company number:3-102-907965. Jack La International Limitada is referred hereto as "Administration", "we", "us" or "Website" and “you” or “your” means you as a user of our website.

The following Privacy Notice governs your access to and use of the jack-poker.com., including any content, functionality, and services offered through them. We take our obligation to safeguard personal information about our clients seriously. This Privacy Notice is an addition to Our Terms and Conditions and should be read in conjunction with the Terms and Conditions.

By using this website, you agree to be bound by the terms of this Privacy Notice. We review our Privacy Notice from time to time and reserve the right, at our discretion, to amend this Notice at any time without any notice other than posting the amended Privacy Notice on Our website. Amendments to our Privacy Notice will take effect immediately once posted on our website. Your continued use of our services following the posting of an amended Privacy Notice will be deemed as acceptance of those amendments.

It is your responsibility to ensure that you keep up-to-date with the current Privacy Notice. You should review this page periodically so that you are updated on any changes to the Notice.

1. The types of personal data we collect

We collect and process the following data: Personal identifiers: full name, nickname, e-mail address, residence country, sex, phone number, IP address, or similar identifiers; Proof of identity: ID number, driver’s license, or other personal documents; Proof of address: utility bills, bank statements; Source of funds: tax bills or other documents.

2. How we collect Personal Information

We will collect personal information only according to lawful and fair means. We collect your personal information directly from you unless it is unreasonable or impracticable to do so. We will not collect more data than it is necessary for us to provide our services and comply with applicable laws. We may collect this information when you: access or use our website; register an account with us; use our products and services; participate in our competitions, giveaways and other promotions; contact us directly via any media including SMS, MMS, instant messaging, email, social media platforms, postal mail and telephone; provide feedback through our website/app feedback links; and Personal information may also be collected by cookies when you use our website. See our Cookie Policy here.

3. Why do we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including the following: to provide products and services to you; to enable us to perform our obligations to you under the Terms of Use, and to ensure that you perform your obligations under the Terms of Use; for communicating with you, including sending you information about our products and services; for planning, research, promotion and marketing of our goods and services, including conducting competitions or promotions; to create aggregate data about clients through demographic profiling and statistical analysis of our database to optimise our products and services and /or allow for more efficient operation of our business; to prove your good faith; for the investigation of suspected unlawful, fraudulent or other improper activity connected with the use of our products and services.

4. Personal data collected by third parties

Third parties, such as payment service providers, may collect your financial information (e.g. bank account, card number, full name, phone number). To whom Personal Information is disclosed By registering with us and providing personal information you consent to your personal information being used by us. We may disclose your personal information to third parties as follows: to our contractors and external service providers associated with the operation of our business and provision of our services including, without limitation, associated data centres, web hosting providers, payment service providers, advertising agencies, mailing houses, printers, call centres, market research analysts, IT consultants, professional advisors and consultants; to law enforcement agencies to assist in the prevention of criminal activities; to government and regulatory authorities and other organisations as required or authorised by law or otherwise; controlling bodies where such controlling bodies request information to protect and maintain the integrity of services provided or where we consider any activity to be suspicious or unusual; and to a successor entity in the event of a business transition, such as a merger, corporate reorganization or to a purchaser of part of or all of Our assets. Should the information be transferred to a third party, we will use reasonable measures to ensure that the information disclosed is protected by the third party under contractual arrangements.

5. What are your rights?

The rights mentioned in this paragraph apply to all users visiting our website, and specifically to users from the European Union..

You have the following rights regarding the processing of your personal data, given to you through the General Data Protection Regulation (GDPR): The right to be informed You have a right to be informed about how your personal data is processed in a concise, transparent, intelligible, and easily accessible manner, written in clear and plain language, that is free of charge. This is the purpose of this Privacy Notice. The right of access You have the right to obtain confirmation that your data is being processed and to have access to that personal data. The right to rectification You have the right to have your personal data rectified if it is incorrect or incomplete and we must notify any third parties that we have shared your data to do the same. The right to erasure You have a “right to be forgotten”, or to have your personal data erased and to prevent processing. The right is not absolute and in certain circumstances, this may not be possible (for example where we have to keep your personal data for legal or regulatory reasons). We must notify any third parties that have been shared your data of your request. The right to restrict processing You have the right to ‘block’ or suppress the processing of your personal data. This does not stop the storing of your personal data, as it may be required to restrict processing in the future. We must notify any third parties that have shared your data of your request.
The right to data portability You have the right to obtain and reuse your personal data for your own purposes across different services in a safe and secure way, without hindrance to usability. The right to object You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics. Rights in relation to automated decision-making and profiling You have a right to object to automated decision-making, to express your point of view, ask for human intervention, and to be provided with an explanation of the decision with your option to challenge it. The right to withdraw consent If you have given us explicit consent to process your personal data you have a right to withdraw that consent at any time, including but not limited to the removal of consent to be contacted for marketing purposes. The right to lodge a complaint with a supervisory authority You have the right to lodge a complaint with us directly and / or with a supervisory authority. You can find their contact details [email protected]

6. Personal Data retention

Your information is held on secured servers. We may also store personal information in telephone recordings and in hard copy or paper files. Our employees, agents, and contractors are required to maintain the confidentiality of all personal information. We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in a protected database residing within our secure network, behind active state-of-the-art firewall software. Moreover, we do not store or process credentials of payment cards.

The amount of time we hold your information depends on the reason it was provided. Your data will not be kept indefinitely and will only be kept for as long as is required for legitimate business reasons (for example to provide you with our Services or for the other reasons we explained above) and in order for us to comply with our legal and regulatory obligations. The personal information we receive when you make an application (whether on our website or which comes to us via one of the websites of our affiliates) is kept for a minimum of 5 years, which will commence at the end of the relationship. We are required to do so to ensure that if any disputes or complaints are raised, we have your information to enable us to address the complaints or disputes. If you request that we do not contact you for advertising and marketing reasons, we will need to keep your information as this would reflect your preferences. To request details relating to your personal data retention, please use the following email address: [email protected]

7. Overseas transfer of personal information

There may be instances where we may be required to send your personal information overseas or collect personal information from overseas, including: where you have asked us to do so; when we have outsourced a business activity or function to an overseas provider with whom we have a contractual arrangement; or where we are required or authorized by law to do so. We may disclose your personal information to entities located outside your country of residence, including the following: external service providers.

8. Unsolicited personal information

Where we receive unsolicited personal information, we will determine whether or not it would have been permissible to collect that personal information if it had been solicited. If we determine that collection would not have been permissible, to the extent permitted by law, we will destroy or de-identify that personal information as soon as practicable.

9. Non-Personal Information

Like most websites, we may collect non-personal information from your use of our websites in order to assist with the administration of our websites, to track site usage, and to enhance your user experience. Once logged in your IP address is tracked against your user ID for the purposes of preventing fraud, identifying improper activity connected with the use of our products and services, and creating an audit trail. We collect and store non-personal information that we collect through cookies, log files, or web beacons to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences. This profile is used to tailor a user’s visit to Our site and to direct pertinent marketing promotions to users.

10. Modification of this Privacy Notice

This Privacy Notice supersedes any previous disclosures we have provided regarding our information practices for the Services. We reserve the right to modify, alter, or update this Privacy Notice at any time, and any such changes will become effective when we post the revised Privacy Notice. We will make reasonable efforts to notify you of material changes to our processing activities and/or this Privacy Notice, such as by posting a notice on the Services or sending you an email. By continuing to use the Services after we have posted a revised Privacy Notice, you acknowledge and accept the updated Privacy Notice.

11. Applicability

This Privacy Notice is subject to the Terms of Service that governs your use of the Services. It applies to all information provided or accessed through the Services, regardless of the means used. However, this Privacy Notice does not cover information collected by third-party services, applications, or advertisements associated with or linked to the Services. The collection or receipt of your information by such third parties is governed by their own privacy policies, statements, and practices. We are not responsible or liable for any third party's compliance with their privacy policies.

12. Complaints

If you have a complaint relating to how we handle personal information, please contact our support at [email protected] You can exercise your rights specified in the “What are your rights?” section by sending a request to the following email address [email protected]